Foundation in Troy Policies

Appointments, Cancellations & No-Shows

We kindly ask that any appointment cancellations or rescheduling be made at least 48 hours in advance.
Changes or cancellations made within 48 hours of the scheduled appointment may be subject to a fee.
No-shows will result in forfeiture of the deposit, which is non-refundable and non-transferable.
Late arrivals: If you arrive more than 15 minutes late, your appointment may be shortened or cancelled, and treated as a late cancellation or no-show.

A $30($50 for Essential beauty package) deposit may be required to secure your appointment.
All deposits are non-refundable and will be applied toward your service.
Deposits will be forfeited in the event of late cancellations or no-shows.

All clients are required to complete intake forms and consent forms prior to receiving any treatment.
Clients must inform us directly of any allergies or medical conditions, including but not limited to nut allergies, prior to their appointment.
Failure to disclose allergies or medical conditions may increase risk, and the clinic is not responsible for any adverse reactions resulting from undisclosed information.
Failure to complete required documentation may result in delay or cancellation of your service.

Clients who are pregnant must inform us in advance when booking.
Please note that certain treatments may require you to lie down for extended periods (60 minutes or longer).
While our products are generally considered safe and gentle, we recommend consulting with your healthcare provider prior to booking any services.

Certain treatments, including head spa services, may cause fading or alteration of hair color, especially for recently dyed or chemically treated hair.
We strongly recommend consulting with your hair stylist prior to your appointment.
By receiving these services, you acknowledge and accept this risk. The clinic is not responsible for any changes to hair color.

If you are booking an appointment on behalf of another person, you must provide the client’s full name and contact information at the time of booking.
The person making the reservation is responsible for ensuring that the client is aware of and agrees to all clinic policies.

If you wear a hijab, please let us know in advance so we can prepare a more comfortable and private setting for your visit.

All gift cards and bundle packages must be used within 1 year of the purchase date.
All gift card sales and Bundle packages are final and non-refundable.
Gift cards must be used before the expiration date.
Expired gift cards will incur a $10 monthly reactivation fee.
Gift cards that are more than 6 months past the expiration date will no longer be valid.

We recommend that you avoid wearing jewelry or bringing valuable items to your appointment.
The clinic is not responsible for lost, damaged, or misplaced personal belongings, including forgotten items.

Please arrive on time to ensure you receive the full benefit of your treatment.
We strive to provide a peaceful and relaxing environment for all clients—please be mindful of noise levels and phone use.

We appreciate your understanding and cooperation in adhering to these policies. Thank you for choosing Foundation In Troy.

We look forward to serving you!